Contact the Editorial Desk
How to reach the independent editors of eighbrokerug.com about reviews, corrections, or press matters.
Official site of the sponsorPress and Partnership Enquiries
A reader once wrote to ask whether we could co-host a webinar with a trading educator in Kampala. That request sat outside what this desk does, but it showed how easily the lines blur between editorial work and promotion. If you represent a media outlet, a research body, or an organisation with a genuine interest in our review of EightCap, you may write to the editorial desk through the contact form on this site. We consider such requests on their editorial merit alone.
We do not sell coverage, and we do not accept payment to alter a review or to place a partner's name beside it. Any collaboration we agree to must preserve the independence of the review and must not create the impression that this site is connected to the broker. We will decline requests that conflict with those conditions, and we will say so plainly.
Broker Support Routes
This site is an editorial resource. It is not EightCap, it is not affiliated with EightCap, and it does not hold client funds, open accounts, process deposits, or provide financial advice. If your question concerns an account, a withdrawal, verification documents, trading conditions, or a platform issue, the broker's own support team is the correct route. You will find the current contact options on the broker's official website.
We cannot escalate a ticket, check an account balance, or intervene in a dispute between a reader and the broker. When readers send us such matters, we explain this limit and point them to the broker's published support channels. That is not a refusal to help; it is a description of what an independent review desk can properly do.
Languages We Read
The editorial desk works in English. Correspondence in English receives the fastest and most accurate reading. We can also read ordinary business correspondence in French, and we will acknowledge messages in that language where we can, though our published reviews appear in English only.
Messages in other languages may be forwarded to a colleague for a rough reading, but we cannot guarantee a full reply in the sender's language. If your enquiry is complex, writing in English will reduce the risk of misunderstanding.
What the Editors Answer
We answer questions about the content of our EightCap review: how a particular statement was sourced, what a section means, why a topic was included or left out, and how we reached a conclusion. We also answer questions about our editorial method, including how we separate observed facts from commentary.
We do not answer questions that require personal financial advice, and we do not recommend whether to open an account. We do not comment on individual trading results, and we do not verify a reader's identity or account status. Questions of that kind are redirected to the broker's support team.
Complaints About This Site
If you believe this site has published something unfair, misleading, or damaging, write to the editorial desk through the contact form and mark the message as a complaint. Include the page address, the passage concerned, and the outcome you are seeking. Complaints are read by an editor who was not involved in drafting the original page where that is possible.
We will confirm receipt, review the material, and tell you what we decide. If we uphold the complaint, we will amend the page and note the change where appropriate. If we do not, we will explain our reasoning. We keep a record of complaints and outcomes for internal review.
Response Times and Corrections
We aim to acknowledge ordinary correspondence within three working days and complaints within five. A full response may take longer where the matter needs checking against sources. These are targets, not guarantees, and the desk is small.
To submit a factual correction, use the contact form and state clearly that you are requesting a correction. Identify the exact sentence, explain what is wrong, and attach or link to a reliable source that supports the change. We check corrections against our own records before amending a page. Accepted corrections are made promptly, and where the change is material we add a short note so readers can see that the page has been updated.
